Returns/Exchanges can only be made within 30 days from date of receipt of your item. Purchases made in December are eligible to be returned by postmark date of January 15th.
A 20% restocking fee will be applied to any returns accepted after 30 days.
The customer is responsible for any returns shipping costs and for obtaining tracking information as Alvi Active is not responsible for any lost/missing returns. Tracking will be provided on returns via returns portal.
All Alvi Active items must be returned unworn, unwashed, with original tags still attached, stickers, folded in its original "EVA" garment bag. Any damaged items that have signs of wear or do not conform with Alvi Active's return policy will be declined and the item will be shipped back at the customer's expense or a 20% damage fee per unit will be subtracted from the refund.
Exchanges can only be made for a different size or color of the same style only.
Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business days for the refund to be reflected in your account or your exchange to be sent out. We do not refund original shipping charges.
Alvi Active guarantees its clothing to be free from manufacturing defects for the first 30 days as long as you follow our care instructions.
If you believe you have received a defective product, prior to returning the item, please email us with an image of the defect and your order number for our production team to review.
By placing an order with Alvi Active, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.
Please note- sales items may be returned or exchanged for a different size of same style and color only.
International orders can only be returned for a refund. Exchanges must be done as a re-order (shipping cost will incur at time of re-order).
If your order number begins with numbers, please use the Domestic returns portal.
Please be aware that original shipping costs, international custom duties, and sales taxes are not refunded for shipments outside the U.S and will be subtracted from any refund dues if incurred.
Alvi Active reserves the right to refuse any return on merchandise that does not meet our standard requirements.
All items must be returned in perfect condition, unused, and with the original packaging and tags still attached. We are unable to offer a refund on items that are scratched, damaged, and/or not in their original packaging.
Any items returned to us due to failure to pay import taxes or customs duties by customer will have fees incurred by Alvi Active on customer's account.
Please note that if customer refuses to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us minus a Rs2,600 USD return shipping charge.
Returns of products to Alvi Active may take anywhere from 10 to 21 business days.